Introduction – What is Covered

You can opt to protect your device for up to 4 additional years. The term of the Extended Warranty available is based on what the normal life cycle of the device is supposed to be. While opting for Extended Warranty for your device, please keep in mind that the total term of the manufacturers' warranty and Extended Warranty does not exceed 5 years.

For e.g.: If your Television has 1 year manufacturers' warranty, you can opt for Extended Warranty for up to 4 additional years. However, if your Television comes with 2 year manufacturers' warranty, you can opt for Extended Warranty for maximum 3 additional years.

1 Year

2 Years

3 Years

4 Years

Air Conditioner
Audio System
Camera
Desktop
Dishwasher
Health & Personal Care
Home Appliance
Home Theatre
Laptop
Microwave
Mobile Phone
Oven & Cooker
Printer & Office Solution
Refrigerator
Small Appliance
Tablet
Television
Washing Machine
Water Purifier

Service Assurance

GoWarranty prides itself in providing fantastic service and we are willing to put our money where our mouth is. We guarantee that your device will be repaired and returned to you within the promised time period. If we are unable to repair the device within promised timelines, we will provide you a new or refurbished replacement device with equal or equivalent features. In some cases, we may choose to offer Gift Cards reflecting the most recent price of your device. The brands that qualify for Service Assurance are as follows:

Product Category Service Assurance of 14 Working Days
Audio System Sony, Samsung, LG
Cameras Canon, Nikon, Sony, Samsung
Cookers Bajaj, Preethi, Panasonic, Philips
Dryers LG, Samsung
Fans Bajaj Electricals, Sunflame, Symphony, Usha, Maharaja, Morphy Richards, Havells, Orient
Frontload Washing Machines Samsung, LG, Bosh, Whirlpool
Grooming & Hair Care Philips, Panasonic, Optima, Braun, WAHL
Irons Philips, Bajaj, Panasonic, Morphy Richards, Havells
Kettles Philips, Bajaj Electricals, Optima, Morphy Richards, Havells
Laptops Apple, HP, Dell
Massagers Osim, Paramount, Panasonic
Microwaves LG, Samsung, Bajaj Electricals
Mobiles Apple, Samsung, Nokia, LG, Sony
OTG Morphy Richards, Bajaj
PC Desktops Apple, LG, HP
Refrigerators LG, Hitachi, Samsung, Godrej, Whirlpool, Panasonic, Sharp, Bluestar
Room Coolers Bajaj, Symphony, Usha
Room Heaters Bajaj Electricals
Semiautomatic Washing Machine Samsung, LG, Whirlpool, Godrej
Split AC's Samsung, LG, Panasonic, Carrier, Voltas, Godrej, O'General, Bluestar
Tablet Apple, Samsung, Nokia, LG, Sony
Toasters Optima, Bajaj, Sun flame, Philips
Top load Washing Machines Samsung, LG, Panasonic, Godrej
Window ACs LG, Carrier, Voltas, O'General, Bluestar
Any Brand or Category not mentioned in this list qualifies for an SLA of 21 working days
All Televisions qualify for an SLA of 30 working days

Working Days includes weekdays between Monday & Friday. It excludes Saturday, Sunday and all national and state holidays.

We are constantly working to expand this list. Till such time, we do not provide timeline guarantees for brands that fall outside of the list above.

Get your certificate of protection for a hassle free experience

It only takes a minute; just keep your invoice details handy. The certificate of protection will be confirmation of the fact that your device is protected under the Extended Warranty program. It will also allow us to provide you quick and efficient service at the time of registration of a Service Request

1. You will get an invitation for certificate of protection via Welcome Email from GoWarranty.

2. Share device and invoice details in the form

3. Upon submission of the details, you will get your certificate of protection. Please archive this Certificate of Protection till the term of the program.

Help us, help you

1. Buy Extended Warranty along with your device and ensure that you are buying the right plan based on the price of your device.

2. At the time of purchasing the plan, ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device.

3. Get your Certificate of Protection within 45 days of purchasing it, the steps required to get your Certificate of Protection are given above. Requests for devices activated post 45 days from purchase are liable to be rejected.

4. Provide all the information requested by us in a timely and truthful manner.

5. We request you to submit the device and invoice to us promptly and respond to any queries raised in a timely manner. Delays on this front by you will cause the Service Assurance to extend by the proportionate number of days.

6. If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device.

7. And most importantly, use your device with the tender love and care that it deserves.

Raising a service request

The worst has happened; your device has suffered a breakdown. Do not worry; we are here to help you.

1. Call us on 1800-123-868686 or email us on help@gowarranty.in within 7 days and tell us about malfunction that has occurred.

2. Keep a copy of your purchase invoice bearing the IMEI/Serial number ready.

3. Ensure that the IMEI/Serial Number on your device matches the one that is mentioned on the purchase invoice.

4. We will keep you posted regarding the progress of the Service Request every step of the way.

What should you keep in mind?

1. We will gladly service as long as the plan is active and has not expired. Also, the malfunction needs to have occurred during the term of Extended Warranty and not prior to it.

2. Malfunctioning accessories or consumable items are not covered here. A full list of these items is available on our website.

3. The device needs to have minimum 12 months' manufacturer's warranty that is applicable in India. Please ensure that you do not modify the device, perform unauthorized repairs or use it commercially. All these actions void the manufacturer's warranty and subsequently the extended warranty as well.

4. We will not be able to cover those devices that are bought outside India. However, if the device that you have bought in India, breaks down while travelling abroad, we will cover it.

5. Malfunction should not be on account of normal wear and tear.

6. Ensure your device invoice is electronically generated (printed) and has a complete break up of taxes. In case of manual invoices or fraudulent invoices, rejection of requests will be at the discretion of GoWarranty & Services LLP.

7. Go Extended Warranty covers every issue in the device that occurs organically or in simple terms "on its own" and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program, even if they are covered under manufacturer warranty.

8. International Coverage - If the device breaks down abroad, we will still cover it. You can get it repaired from the service centre abroad; we will reimburse the invoice costs. Alternatively, you can get it back to India, we will provide our usual Pick - Repair – Deliver back to you service.

What is Not Covered

This Extended Warranty Service Agreement does not cover the following components or specific conditions:

Products that do not carry an existing Manufacturer’s Warranty valid in India at the time that this Extended Warranty Service Agreement has been purchased by you.

Physical or accidental damage of any kind that causes internal or external components to malfunction.

Issues arising on account of liquid/water logging.

Issues arising out of wear and tear of the Covered Product.

Issues or costs arising due to unauthorized repairs carried out on the Covered Product, improper usage and defects due to electrical wiring, plug(s), switches, extension box, inverter, grounding defects, damages due to sudden surge fluctuation, fluctuating voltage, loose contacts etc.; and damages resulting from external causes like rat bite(s), insect infestation or intrusion.

Breakdown on account of any accessories not originally provided by the manufacturer of the Covered Product.

Issues arising as a result of non-operating or cosmetic deterioration that do not affect the functionality or operation of the Covered Product.

If modifications are carried out in consonance with the brands’ policies using genuine parts and through authorized service centers which increase the Value of the Covered Product then the Extended Warranty Service Agreement will continue to apply to the Covered Product. However, the Extended Warranty Service Agreement will only cover the original invoice value of the product and will exclude the modifications carried out.

Performing actions on the Covered Product that cause the manufacturer’s warranty to void, including products that have been modified, altered, adjusted or repaired, serviced, moved, removed, installed, by unauthorized persons.

Any other condition that voids the Manufacturer's Warranty prior to end of its standard warranty period, including repairs from the local and unauthorized service centers.

Any issue occurring prior to the commencement of the Extended Warranty Service Agreement or after its expiry.

Breakdown or consumption of consumable products such as cables, cords, cartridges, tapes, software items, batteries, chargers, earphones, headphones, fuses, bulbs, styli, ribbons, plastic, rubber, sheet-metal parts, doors, main liner, cracks, paintwork, product finish, dents, scratches, plugs, rubber pads, stabilizer, grills, casing, trays, light covers, filters, attachments, belts, toner, drums or any other add-ons (accessories such as blades, jars, tubs, covers, plates, etc.), cleaning and lubrication, alignment and descaling.

Defects due to transmission/cable/DTH/or any other external source from where the signal input are fed to the product.

Breakdown caused by a failure to follow the manufacturer's installation or operating instructions.

Product(s) with removed or altered serial numbers.

Damage to computer hardware, software and data caused by, including, but not limited to virus, application programs, network drivers, source code, object code or proprietary data, support, configuration, installation or reinstallation of any software or data.

Any product fraudulently described or misrepresented by You.

Malfunction of the Covered Product resulting from inadequate safekeeping, storage at high temperatures or humidity, storage with mothballs or leakage of batteries.

Damage occurring due to natural calamities like floods, earthquakes and acts of God.

Products used for commercial uses not covered.

Maximum Liability

The maximum amount payable by us under this Extended Warranty Service Agreement will be the original Purchase Price of your product. If for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced. Replacement is provided in the form of new or refurbished device or Gift Cards.

In the event that We make payments for repairs or replacements, or for Gift Cards reflecting the replacement cost of an item of equal or equivalent features and functionality, which in the aggregate, are equal to the Coverage Amount, the Extended Warranty Service Agreement will be considered as fulfilled and We will have no further obligations, notwithstanding any outstanding term of the Service Agreement.

Except as indicated above, in no event will this Extended Warranty Service Agreement be liable for:

a) Indirect damage caused due to improper functioning of the product, including, but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress, commercial or economic loss of any kind, or special, incidental, or consequential damages.

b) Incidental damages due to malfunctioning of the product such as loss of income or loss of profit etc.

c) Any request made by a third party or made by customer on behalf of a third party.

d) Any damage that occurs as a result of customer's failure to follow the directions in the User manual.

This limitation of liability applies in all circumstances i.e. when damages are sought, a request made under this limited Extended Warranty Service Agreement, or as a tort request (including negligence and strict product liability), a contract request, or any other request. This limitation of liability cannot be waived or modified by any person. This limitation of liability will be effective even if Customer has advised GoWarranty / its representative of the possibility of any such damages or even if such possibility was reasonably foreseeable.

Some legal stuff

1. Non-fulfilment of any conditions set out in this document may cause the rejection of your request; hence we solicit your co-operation to ensure we are able to provide you a perfect service experience.

2. This service agreement is complete and agreement between GoWarranty & Services LLP. and Customer. The retailer is only authorized dealer of our products and shall not be responsible for any of your grievance with regards to the services to be performed by us under this Terms of Service. Any statements or representations made by resellers, ASPs or others that are inconsistent with this Agreement shall not be binding upon GoWarranty & Services LLP.

3. We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control.

4. GoWarranty will not be liable for indirect damage caused due to improper functioning of the product, including but not limited to lost profits or savings, business interruption, loss of data, lost revenue, loss of use, inconvenience, mental or physical stress or any other commercial or economic loss of any kind, or special, incidental, or consequential damages.

5. The device for which Extended Warranty has been purchased should not have any other Care Pack/Insurance or Insurance linked plan/Extended Warranty/Maintenance Contract, apart from the manufacturer's warranty.

6. Marketing brochures are meant purely for educating customers and do not have any commercial value.

7. Any disputes arising in connection with this service shall be governed by the laws of India. The courts of Mumbai shall have the exclusive jurisdiction over disputes arising hereunder.

8. Full set of terms and conditions are available on www.gowarranty.in

9. All rights reserved with GoWarranty & Services LLP.

Escalations

If you are not satisfied with the services provided by GoWarranty, you can contact us on:

Level of Contact Name Mail ID Response TAT Availability Details
1 Escalations Desk escalations@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*
2 Sameer Shaikh sameer.shaikh@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*

Escalations

If you are not satisfied with the services provided by GoWarranty, you can contact us on:

Level of Contact Name Mail ID Response TAT Availability
1 Escalations Desk escalations@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*
2 Sameer Shaikh sameer.shaikh@gowarranty.in 4 working hours 10:00 AM to 7:00 PM, Mon to Sat*

Information Collection and Use

This Privacy Policy ("Policy") covers GoWarranty's treatment of personally identifiable information that GoWarranty collects when you are on the GoWarranty site, and when you use GoWarranty's services. This policy also covers GoWarranty's treatment of any personally identifiable information that GoWarranty's business partners authorized share with GoWarranty. This policy does not apply to the practices of companies that GoWarranty does not own or control or to people that GoWarranty does not employ or manage.

By using the website "GoWarranty.in" (“GoWarranty”), you agree to the collection and use of information in accordance with this policy. GoWarranty collects personally identifiable information when you register for an GoWarranty account, when you use certain GoWarranty products or services, when you visit GoWarranty pages, and when you enter promotions offered by GoWarranty. GoWarranty may also receive personally identifiable information from our business partners. When you register with GoWarranty, we ask for your first name, last name, State, City, email, phone number, and gender. Once you register with GoWarranty and sign in to our services, you are not anonymous to us. During registration, you may be requested to register your mobile phone and email id, pager, or other devices to receive text messages, notifications, and other services to your wireless device. By registration you authorize us to send sms/email alerts to you for your login details and any other service requirements, including some advertising messages/emails from us.

Further, by using the website and/or registering yourself at GoWarranty.in for the reasons above-mentioned, and/or purchasing an GoWarranty product or service, you authorize us, as also our affiliates and our associate partners to contact you via email, phone-call, sms or direct mail and offer you additional services, basis the product you have opted for, impart product knowledge on the same, offer promotional offers running on website and other offers offered by the associated third parties, etc. For the aforementioned purposes, as also other permissible legal use, personally identifiable information may be collected and shared. Irrespective of you having registered yourself under DND or DNC or NCPR service, you still authorize us to give you a call from GoWarranty, our affiliates and associate partners for the above-mentioned purposes.

GoWarranty will not share your personally identifiable information to anyone other than as specifically noted herein. Notwithstanding the foregoing, GoWarranty may share and/or transfer your personally identifiable information to an affiliate and/or associate partner/business partner. GoWarranty may also share and/or transfer your personally identifiable information to any successor-in-interest as a result of a sale of any part of GoWarranty's business or upon the merger, reorganization or consolidation of GoWarranty with another entity resulting in GoWarranty not being the surviving entity.

For the purposes of this paragraph, "affiliate" shall mean any person, directly or indirectly, through one or more intermediaries, who controls, is controlled by or is under common control with, GoWarranty. The term "control," as used in the immediately preceding sentence, shall mean possessing the power, directly or indirectly, through the exercise of voting rights, contractual rights or otherwise, to direct or cause the direction of the management or policies of the controlled person. As used in this Privacy Policy, the term "person" includes any natural person, corporation, partnership, limited liability company, trust, unincorporated association or any other entity.

If you are no longer interested in receiving e-mail announcements and other marketing information from us, or you want us to remove any personally identifiable information that we have collected about you, please e-mail your request to help@gowarranty.in. You can reach us at help@gowarranty.in to report ambiguity/ conflict/ concern arising out of this privacy policy.

Data Log

Like many site operators, we collect information that your browser sends ("Log Data") whenever you visit gowarranty.in.

The Data Log may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.

Third Party Advertising

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Web site. These companies may use information (excluding your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process.

This Extended Warranty Service Agreement can be cancelled within 30 days of purchase without any reason whatsoever. Upon cancellation of the EXTENDED WARRANTY SERVICE AGREEMENT no charge will be deducted from the amount paid towards the EXTENDED WARRANTY SERVICE AGREEMENT and the entire amount shall be refunded. No cancellations can be made by the Customer after 30 days from the Date of Purchase of Extended Warranty Service Agreement.

If the Customer makes a request, knowing it to be false and/or fraudulent as regards the value or the amount of work or otherwise, this Service Agreement is deemed to be cancelled from inception without return of money paid and the customer must return all request payments received till such cancellation, including any shipping charges or other ancillary charges incurred by the Company.

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